Refund policy

How do I cancel an item purchased on casa de neun?

  • Cancellation in Case of Damage: In case you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint to customer care at onlinedesk@structuresanddesigns.com
    Damage & defect will be assessed in 72 hours, and a solution will be provided. If in the opinion of casa de neun, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by casa de neun, to address the issue.
  • Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
  • For more details, please get in touch with us on our customer care number or write to us at onlinedesk@structuresanddesigns.com
  • Products purchased at a discount or during sale cannot be cancelled.

Return & Refund:

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

  • All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
  • Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
  • Refund will be initiated via NEFT, cash or by the way payment was originally made.
  • Depending on the orders, the processing charges might be deducted.

Warranties:

  • The product comes with a 1-year warranty which covers manufacturing defects, and inherent termite and borer issues.
  • This limited warranty does not apply to:
    • Small cuts, scratches or damage during the cleaning process
    • Damaged caused by the incorrect installation of a product
    • Cracks during the random displacement
    • The product kept in contact to direct sunlight and water, resulting in the decaying of wood
  • With time solid woods are encountered by minor cracks, called checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
  • As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is no warranty.
  • There is no warranty on upholstery/ coverings/ cushion covers.

Delivery:

Our support and delivery team will be in coordination with you for a hassle-free installation process.

Free delivery is only applicable for the very first attempt on a visit to your ship-to address. In case of a missed delivery, (from a customer)/ an extra visiting charge would be applicable for later installation.

Our delivery partner shall only deliver the product to the ground floor in the absence of a service lift in your apartment. (if applicable)

Extra charges are applicable for a weekend or specific time deliveries.

Once the order has reached your nearest delivery center and you fail to receive the products, we would hold the products for 10 days, after this time line, casa de neun shall be free to charge for holding the products for longer.

 Pre-Delivery Cancellations 

  • If customer buys the product and cancel within the 24 hours the gateway charges of 2% will be charged and the remaining amount will be refunded in 5 to 7 days.
  • If customer buys the product and cancel between the 24 to 72 hours the gateway charges of 2% and Rs.500 will be charged as cancellation charges and the remaining amount will be refunded in 5 to 7 days.
  • No Cancellation will be allowed after 72 hours of placing the order.
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